Specialist expertise and equipment allow Reef Fuel Injection Services to accurately diagnose work-stopping faults in Caterpillar fuel injection systems quickly – getting the machines back on the road in double-quick time with the specialist diagnosis.
“Using advanced Cat fuel system specific equipment, we are experts in pinpointing the root cause of failure,” Warren Hauser, manager at Germiston-based Reef Fuel Injection Services, says. “This essentially ensures that we are not trying to fault-find through a process of elimination, at the customer’s expense.”
It also means that parts are not changed unnecessarily. It is not uncommon, in the case of a breakdown, for a workshop to replace the entire fuel injection system including the diesel pump, injector and common rail to resolve an issue.
“With economic conditions becoming more difficult, it is unlikely that Cat owners can afford to replace entire diesel fuel injection systems, if this is not strictly required,” says Hauser. “We use our specialised diagnostic tools to zoom in, so that if it is only the injector that requires attention, we attend to that directly.”
The company’s field services team can even attend to the machine on site at short notice, often much quicker than the OEM. Using service exchange components, downtime can be significantly reduced. Should the customer choose, the fuel injection components can be removed on site and taken back to the Reef Fuel Injection Services workshop for comprehensive testing and a detailed report. The OEM is not equipped to conduct this level of investigation.
“Our advanced facilities allow us to provide a cost-effective remanufacturing service instead of simply replacing expensive components,” Hauser says. This factor becomes even more important for customers in times of Rand volatility against the dollar, and in the face of potential disruptions to global supply chains for spare parts.
The Reef Fuel Injection Services message is clear: Cat owners can benefit considerably from correct diagnosis upfront, less downtime of equipment, and the competitive pricing that comes with quality remanufacturing. Reef Fuel Injection Services caters to the full range of Cat diesel engines.
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