By earning the coveted award of Bosch Service Centre of the Year, Reef Fuel Injection Services has been recognised for its quality workmanship and responsiveness to customers.
Beyond customer satisfaction, the award also acknowledges that authorised Bosch Service centres maintain the highest technical competence, with world class workshop diagnostics and test equipment, including the know-how to optimise its use.
Among the assessments conducted by Bosch when evaluating a service centre is an audit on the service (SQA) as well as an audit on the quality of the tooling (SQT) in place. Reef Fuel Injection Services invests significantly in maintaining its equipment and tooling, and is among the most comprehensively equipped diesel fuel injection service centres.
The workshop grading for the award is conducted every two years through monitoring by Bosch, and also assesses service delivery and fair pricing, proving that Reef Fuel Injection Services offers value for money.
“While many customers may assume a fuel injector is at fault when they experience issues with a vehicle, we go the extra mile to ensure all the problems within the system are resolved,” says Warren Hauser from Reef Fuel Injection Services. “It is heartening to get this recognition of our attention to detail from partners like Bosch.”
The award considers the level of parts availability and on-time delivery, and encourages service centres to regularly send staff for technical training on the latest Bosch technology. The attendance at a minimum number of Bosch training courses is obligatory for workshop associates, with a minimum number of training sessions required to keep staff up to date with the latest technological developments.
Reef Fuel Injection Services boasts one of the highest number of artisans attending the different Bosch fuel system repair and remanufacturing training courses over any given year. This commitment to upskilling its personnel ensures that its technical team is always at the top of its game.
“Our quality service ensures genuine Bosch parts are always used as this is critical to not only the reputation of our facility but also the longevity of the repair itself,” says Hauser. “We take a zero-tolerance approach to the use of genuine parts as well as the quality of workmanship we render.”
Reef Fuel Injection Services is an authorised service agent for all leading manufacturers of diesel fuel injection systems, including Bosch, Delphi, Denso and Stanadyne.